
Spectrum Email Not Working? Here’s How to Fix It ASAP
Spectrum email is a feature-rich email platform. Millions of people depend on it to carry out their daily communication. However, even such a high-performing mail is prone to getting certain technical glitches at regular points in time. Spectrum email not working can lead many of its users to get annoyed and look for ways to troubleshoot this problem. But before troubleshooting, you need to find the causes behind it. In this post, you’ll understand the reasons that lead you to face this problem. Then you will find a series of corrective measures.
Read Also – How to Resolve Roadrunner Email Not Working Issue
Why Is Spectrum Email Not Working?
Irrespective of the device you use (Android or iOS), there are various reasons that cause you to face this problem. Here’s a list of all the probable causes of Spectrum email not responding.
- Forgone or inaccurate Spectrum email login credentials.
- Wrong email server settings.
- Interruptions from security applications and browser add-ons.
- Poor internet connectivity.
- The outage of the Spectrum email server.
- Outdated email program or browser.
- Unfamiliar device
- VPN usage
Read Also – Roadrunner email settings
Fixes For Spectrum Email Not Working Issue
Now that you’re aware of why your Spectrum email does not work properly, you can understand the troubleshooting from it. Here are some ways to eliminate the errors and work with your emails efficiently.
1. Use The Right Spectrum Email Server Settings
A lot of Spectrum email problems can get resolved by correcting the email account configuration. Spectrum’s outgoing and incoming server settings differ as per the domain you can see after the @ symbol. You must examine your email configuration and rectify it after finding the incoming and outgoing servers according to your domain name.
- For Charter.net
- mobile.charter.net is the incoming email server.
- mobile.charer.net is the outgoing email server.
- For Brighthouse.com, Eufaula.rr.com, tempabay.rr.com, and bham.rr.com
- mail.brighthouse.com is the incoming email server.
- mail.brighthouse.com is the outgoing email server.
- For TWC.com
- mail.twc.com is the incoming email server.
- mail.twc.com is the outgoing email server.
2. Recover Your Email Password
Many people cannot log in to their email accounts. So, they complained that Spectrum email stopped working. In this case, you can recover your account password via the Spectrum password recovery page.
- Go to the Spectrum webmail page.
- Now hit ‘Forgot Email Password.’
- Input your Spectrum email address.
- Check the ‘I am not a robot’ section and choose ‘Submit.’
- Now answer the security question.
- Hit ‘Reset Password.’
- Make a new and strong password.
Read Also – How to roadrunner email password reset
Fix Spectrum Email issues In Outlook
Spectrum email not working in Outlook issue arises due to a faulty configuration of POP and IMAP protocols. So, to resolve this issue, you must re-add Spectrum on Outlook.
- Open Outlook and tap the ‘File‘ tab.
- Navigate to ‘Account Settings’ and choose ‘Account Settings.’
- Launch the ‘Email’ tab and choose ‘New.’
- Tap ‘Manual Setup or additional server types’ followed by ‘Next.’ Check the option ‘POP or IMAP,’ and then choose ‘Next.’
- In the ‘User Information’ field, input your full name and Spectrum email address.
- Input the ‘Server Information’ according to your domain.
- And, Input the following information in the section of ‘Logon Information.’
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- Input your full email address in the ‘User Name’ textbox.
- Now, input your email password.
- Select the ‘Remember password’ checkbox if you wish Outlook to remember your account password.
- Choose the ‘Require logon by using the Secure Password Authentication (SPA)’ checkbox.
- Navigate to the ‘Test Account Settings’ and examine the internet connection of your system. Also, ensure that you are signed into the servers. Once here, send a text message to confirm your changes.
- Tap ‘Next’ followed by ‘Finish.’
Fix Spectrum Email Problems In Windows 10
A large majority of users sometimes find Spectrum email not responding on Windows 10. Here are some troubleshooting approaches that will quickly fix email issues.
- Examine your Firewall and antivirus – A third-party antivirus program or Windows Defender Firewall will disturb the proper functioning of your email account. So, disable them temporarily and look for any improvement.
- Connect with your internet service provider – If you cannot access your Spectrum email account, you can also contact your ISP. Contact them when you cannot send or receive emails. It’s possible that they can block some of the outgoing and incoming messages after deeming them suspicious.
- Recover your account password – You can create a new password if you cannot sign in to your account. The steps for it are mentioned in the previous section.
Fix Spectrum Email Not Working Problem on Android and iPhone
Are you an Android or iOS device owner encountering Spectrum email issues? Find the troubleshooting as per your device below.
For The Android
Android users can remove and re-add their Charter accounts when their email is not working. Here are the steps you should adhere to.
- Navigate to the ‘Settings’ of your device.
- Choose ‘Accounts and Backup’ followed by ‘Manage Accounts.’
- Choose your Spectrum account and tap ‘Remove Account.’
- To re-add your account, open the mail app.
- Select ‘Add Account’ and then ‘Other’ from the email client’s list.
- Input your email ID and choose ‘Manual Setup.’ Now go by the on-screen instructions to complete the configuration details.
- Follow these Spectrum IMAP email configurations for your account.
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- Input your username in its field.
- Enter your account password in its field.
- The IMAP server name is mobile.charter.net.
- The security type will be SSL.
- 993 will be the incoming port number.
- Tap ‘Next’ and enter the outgoing server configuration.
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- Input your username in its field.
- Enter your account password in its field.
- The SMTP server name is mobile.charter.net.
- The security type will be None.
- 587 will be the incoming port number.
- Tap’ Next.’
- Choose the email check frequency and hit ‘Done.’
For The iPhone
iPhone users can also encounter the same issue as Android users. Follow these steps when you find Spectrum email not working on your iPhone.
- Remove your Spectrum email account from your device by going to ‘Settings.’
- From here, choose ‘Passwords & Accounts,’ followed by ‘More.’
- Then, choose ‘Spectrum Email Account,’ followed by ‘Delete Account.’
- Lastly, tap ‘Delete from my iPhone.’
- Launch the Spectrum mail app on your phone.
- After opening it, input your email address in the field of ‘Username.’
- Now, click ‘Setup Manually.’
- Now, re-enter the full email address and password of your account.
- Click ‘Enable Advanced Settings.’
- Follow the instructions on your screen to properly configure your Spectrum email account.
Final Thoughts
This article will help you resolve the Spectrum email not working problem in various devices and operating systems. However, if you still find yourself struggling with it, it’s best to connect with professional email support services. The qualified technicians will instantly fix the issue and enable you to use your email.