You must be using Outlook unless you are not living under a rock as it is an exceptionally famous email server and manager application. No matter how smooth or efficient it is, it can still have some issues which might trouble you from time to time. One of them is Outlook not receiving emails but can send them. There is nothing to worry about as we will be sharing a number of ways with you that you can use to fix the issue.
The best part is that you can try the troubleshooting method on your own that too without any technical knowledge.
Know why Outlook is not receiving emails
Before getting to the ways to fix the issue, it is very important to know its root cause so that you know what you are dealing with. It gets easier to solve the problem once you know the reason behind it. The reasons why Outlook is not receiving emails are:
- There could be an issue with the network connection of your system
- A system component like a firewall might be hindering the incoming mails
- The mails could be kept in the spam folder instead of the primary inbox
- There is a possibility that your email account might not be correctly synced with Outlook
- You might have entered the incorrect account password or configuration details
- The server of Outlook might be down or the email client can be unavailable
- An Outlook plugin could have caused the issue
- Malware might have corrupted Outlook data on your laptop/desktop
Ways to fix Outlook not receiving emails but can send problem
There are a number of reasons due to which you will be stuck in Outlook not receiving emails but can send situation. Every problem comes with a solution and now that we know the possible causes, you can fix them easily by referring to these methods:
Method 1: Check your internet connection
If there is an issue with your internet connection then it is obvious that you will find yourself in Outlook not receiving emails problem. You can restart your system and check if your device is connected to a stable internet connection or not.
Method 2: Check your junk folder
Before entering a panic state and taking some drastic step, make it a point to pay a visit to your junk folder. There is a possibility that the email has landed there instead of the primary folder. Follow these steps to get it out of the junk folder:
- Click on the email
- Go to ‘Actions’
- Select ‘Junk email’
- Mark it as ‘non junk’
This will move the respective email to your main inbox and will make sure that an email from the same sender doesn’t end up in the junk folder.
Method 3: Make Sure Outlook Inbox is not Full
If your inbox is full and doesn’t have sufficient space then Outlook will not receive emails. To handle this situation, you can delete the unnecessary emails from other folders and then refresh. You can also use the sweep feature which will automatically delete old emails for you.
Method 4: Use the other folder for emails
The new versions of Outlook inbox come with two default folders, Focused and Other. It routinely arranges the entrance of important mails in the Focused folder. If you think that you are in Outlook not receiving emails then check the ‘Other’ folder as well. Some emails might be there in the Other folder in the place of the Focused one. All you need to do is select them, navigate to the “Move” feature, and pick to move it to the focused folder. You can also select to always move the emails from a particular sender to the focused folder.
Method 5: Reset the inbox filter
You can set several filters to make it easier for you to prioritize the emails. There is also a possibility that you might have set a filter already in the past but don’t even remember it now. To fix Outlook not receiving emails, go to the Outlook’s inbox filters and remove the options that no longer suit you.
You can also go to Filter and then click on ‘sort by’ to sort it by the date. You will be able to see the recent emails that could have been blocked due to a filter.
Method 6: Delete the Outlook rules
There is a provision in Outlook to generate strict rules for both incoming and outgoing messages. Therefore, if you have set a strict rule then you can face Outlook not receiving emails problem. In order to fix this, you can go to the settings, click on mail then click on Rule. Click on the ‘trash’ icon to delete a current rule and see if you can receive the mails.
Method 7: Check – Is Outlook down?
At times, there is a technical issue but we think that the problem is that our end. To see if this is the case or not, all you need to do is visit Outlook’s service status page and see the current status. If you see a red mark then it means that Outlook is nonfunctional. If you are stuck in this situation then all you can do is be patient till it gets operational again.
Method 8: Disable antivirus software
At times, a firewall or antivirus software could be blocking some network connections. To get rid of this, you can simply disable the firewall settings on the device or uninstall any doubtful app by yourself. If you have added a plugin recently then you can try to get rid of it and then try again.
Method 9: Get rid of the connected accounts
Outlook lets you connect up to 20 email accounts that too in one place. If you have linked a number of accounts then it can block some emails and result in Outlook not receiving emails error. Therefore, you should go to the connected accounts section to see the list of all the linked accounts. You can delete any account that you no longer use.
Method 10: Check if the account is blocked or not
At times, because of a distrustful activity or security reasons, Microsoft might have blocked a certain account. You can visit the Outlook account online and see if it is still in a working state. You can send a verification code to your mobile and verify it to unblock the account.
Method 11: Is the automatic refresh option activated?
Outlook refreshes the folder on its own in the background. However, if you are not receiving emails in Outlook then just check if this option is enabled or not. All you need to do is click on the send/receive group settings and turn on the automatic refresh option. You can also keep the frequency as per your convenience.
Method 12: Authenticate the account settings
It is a possibility that you might have entered the wrong details while setting up your account. In order to check this, click on the account settings or select to add your account once again. Make it a point that the email id and password are right. You should also crosscheck the IMAP/POP and SMTP settings because if they are incorrect that you won’t be able to send/receive emails.
Method 13: Check the user block list
If the user is in your block list then you will not be able to receive an email from them. It is also possible that you might have blocked them in the past but don’t remember it now.
You can go to the junk email which will show the list of email ids that you have blocked. You can choose to delete users from that list if you want to receive an email from them.
Also Helpful: How to Fix Outlook Send Receive Error?
If Outlook is not receiving emails then it will after you try these methods. There is a possibility that either one of them or a combination might work for you. If you still face any issue then all you need to do is get in touch with the Email technical support and the experts will help you out.