The Outlook rules make the email management process really easy as it allows you to sort, mark and filter the emails that you receive as per your convenience. There might be a time when you will find out that Outlook rules are not working when you get a new email. This can happen due to a number of reasons:
Reasons Behind Outlook Rules Not Working
- Rules Exceed the limit of the Mailbox
- Corruption in PST File
- SRS file damaged in Outlook
If the problem persists then you need to see if the rules are enabled or not. You can see it by using these steps:
- Open Outlook and then visit ‘Files’ and then go to ‘Rules and Alerts’
- In the Rules and alerts box, check the boxes that are there in front of the concerned rules
If the rules refer to a specific mailbox folder or a deleted file then you might be facing an issue of Outlook 2013 rules not working properly. You can see the needs of a rule by clicking the Rules and Alerts twice. If you find a reference to a deleted file then you can replace it with a current one.
Ways to Fix ‘Outlook Rules are Not Working’ Issue
If the rules are allowed and they don’t refer to a deleted folder then this specifies corruption in rules or in send/receive settings file. In such a case, you can try the solutions given below in order to resolve Outlook rules are not working issue.
Solution 1: Reset the SRS File
If the send/receive settings file (SRS file) is damaged in Outlook then it may cause the problem of Outlook rules not working issue. You can reset the SRS file to make the rules work in a proper way. You can do this by:
- Go to C:\Users\%username%\AppData\Roaming\Microsoft\Outlook
- Rename the ‘Outlook.srs’ file to ‘Outlook.srs.old’
- Restart Outlook which will recreate the SRS file.
Solution 2: Work on the space used by Inbox Rules
The standard size for Outlook Inbox rules in Exchange 2010 and 2007 is 64 KB and in Exchange 2003 it’s 32 KB. If the created rules exceed this size quota then you can’t create new rules or the existing rules may also not work correctly. However, you can increase the size of this quota manually (maximum limit is 256 KB). Please note that you can increase the rules size limit in the Exchange Server 2003.
What if the quota limit is already the highest?
If the quota limit is beyond 256 KB then you can decrease the space taken by the rules. The amount of space used by Outlook rules depends on the features like the number of conditions shaped in a rule, length of the rules name, etc. You can lessen the space occupied up by the rules by using these steps:
- Deleting old rules that are no longer wanted
- Rename the rules that have long and complicated names with shorter names
- Merge similar rules
Solution 3: Change the client based rules into server based rules
The rules of the Outlook are divided into 2 sections, one is the client based and one is the server based. The client based only work when Outlook email client is running. When you have a client based rules with the Rule wizard then it will be shown on the screen.
If a rule doesn’t work in Outlook 2010, 2013, 2016 or another version then it is possible that the rule is client based and Outlook is unable to function when you get an email. If you want the rules to function when Outlook is not running then login to your account using a web based access and recreates the rules.
Solution 4: Delete and create the rules from the scratch
If none of the mentioned solutions comes to your rescue then it means that the rules are damaged and you will have to delete them then make them again. You can do it by referring to these steps:
- Close the Outlook and then navigate to the Start Menu
- In the search option, type ‘exe/cleanrules’ and wait till the system searches
- Once the system finds the command line, click on Enter which will delete all the existing rules
- You can create the rules with the help of the Rules Wizard
If you are unable to find outlook.exe/cleanrules then you can use these steps to delete it:
- Press the Windows and R key together
- Go to C:\Program Files (x86)\Microsoft Office\Office14\outlook.exe. and then hit OK
You can also delete specific rules instead of all if only some of them are problematic. You can do it by opening Outlook and then go to File. Click on ‘Manage Rules and Alerts’ then open the box then select the rules that you want to delete and click on Delete.
If you want more help regarding the Outlook rules not working issue then do connect with the Email Chat Support and the experts will help you out in no time.