Microsoft Outlook is amongst the most popular email client across the globe used by many for personal or professional emailing. Besides, it also helps you manage other tasks like contacts, scheduling important dates on the calendar, managing the add-ins, etc.
Despite all these features, the popular email users come across an unusual problem when Outlook keeps crashing itself debarring them from sending an email or reading an attachment. The first thing that clicks in mind is, the problem could have occurred due to an outdated emailing app, or bugs in the software, that’s right sometimes, but not always. There could be several reasons due to which Outlook keeps closing itself or crashes on startup.
The possible reasons could be corrupted Outlook PST files or a virus or malware infection. If your Outlook also keeps crashing and restarting or Outlook crashes when opening an email, Then you need not worry about it. Fortunately, you have landed on the right page where we will let you know the reason for Outlook Keeps Crashing problem and suggest your some effective tips on eliminating the problem.
Why Outlook Keeps Crashing While Opening an Email?
Besides the reasons we have provided above, there could be the following pointers due to which Outlook keeps closing itself.
- Incorrect Windows Registry files.
- Corrupted Outlook PST files.
- Malware or virus intrusion in software.
- Your Outlook version is incompatible with your computer.
- Activating an irrelevant add-in in Outlook may be causing Outlook to crash.
- You might be taking incorrect steps to update Outlook.
How do I Fix Outlook that Keeps Crashing?
The following are the troubleshooting fixes that you must take to prevent Outlook from crashing again.
Fix 1: Restart your system
Sometimes, a few programs unknowingly running in the background conflict with Outlook and cause it to crash frequently. To fix the problem you must restart your computer and then re-access your Outlook to verify if it’s working well or not. To properly check the problem you will need to run Outlook for at least 15 minutes, if it still crashes, don’t feel disheartened, there are 6 more worth giving a try.
Fix 2: Update the MS Outlook
Compatibility issues between Outlook and your computer’s operating system are also one of the leading reasons for Outlook to crash quite often. It can be resolved by updating Outlook to the latest version. The following steps describe the process in detail.
- Firstly, you will need to launch Outlook.
- Click the File
- Now you will need to click Office account on the left-hand side panel and then click Update options adjacent to the Office updates
- Now click the Update Now button and wait for the program to communicate with the server and detect a new Outlook version.
- Keep following the on-screen instructions to update your Outlook.
- Now you can run Outlook, if Outlook still crashes, then apply solution 3.
Fix 3: Rectify the Outlook account settings
If rebooting the system doesn’t work and updating Outlook couldn’t eliminate the problem, then you must check whether your Outlook account is misconfigured. Here are the steps that you can take.
- Firstly, launch Outlook on your system.
- Click the File tab on the left-top corner.
- Go to the Account settings and then click Account Settings in the drop-down menu.
- Choose your Outlook account and click Repair on the header section.
- You might be prompted to enter your email account details, Outlook email address, and password, enter the details and click Next.
- Open Outlook again and verify if the problem is resolved or not.
Fix 4: Deactivate the unnecessary Outlook add-ins
A typical Outlook user installs multiple add-ins to enhance functionality and to boost Outlook’s productivity, however, the same goes against the Outlook and causes it to crash sometimes. It’s a wake-up call for you to check if your Outlook is having some unnecessary add-ins activated and taking the following steps to deactivate them.
- Open Outlook.
- Now go to the File
- Click Options and then click add-ins.
- Go to the bottom of the Outlook Options window and make sure the Manage option is set to COM Add-ins.
- Click Go.
- Now under the COM Add-ins window, uncheck the unnecessary Outlook Add-ins.
Note – Please do not uncheck all the Add-ins as some of them might be essential for Outlook to perform. Be cautious while removing the Add-ins
- After disabling the Add-ins, click Ok.
- Now close Outlook, reopen it and verify it the problem has resolved or not.
Fix 5: Rebuild the damaged Outlook data file
Sometimes the corrupted or damaged data file may also cause Outlook to close unexpectedly. Follow the instructions given below to rebuild the data.
- Launch Outlook and click the File
- Navigate to the Account settings menu and then choose the Account settings from the drop-down list.
- Click the Data file tab, choose your account and then click Open file location.
- Scroll the list, if you find .OST file, thenright-click on it, click Rename and add .OLD in the extension.
- However, if you see .PST file,then follow fix 6.
- You need to restart Outlook once the rebuilding of the damaged data file finishes.
Note – Rebuilding the Outlook data file might take some time depending on the number of files. You should not close the Outlook when the rebuilding process is going on.
Fix 6: Reinstall MS Office 365 to repair .PST files
If you have found .PST file in the locations list then you should reinstall Office 365 to fix the problem. Here is how to do it.
- Go to Control Panel on your system.
- On the top-right side corner, select Category under the View By
- Now move your cursor to the Programs menu and click Uninstall a program
- Scroll the list, locate Microsoft Office 365, right-click over it and click Uninstall.
- Now you will need to visit the MS Office 365 official webpage and Sign Into your account.
- In coming window, click Install Office and select Office 365 apps.
- You will receive Office 365 file in the Download
- Open that file and follow the on-screen instructions to Install MS Office 365 on your
- Once the process finishes, you will need to re-open Outlook to verify if it is still crashingor else the problem has been resolved.
Fix 7: Temporarily disable the security software
There might be a possibility that your system’s antivirus program is not allowing Outlook to function properly. You can rectify the problem by configuring or disabling the antivirus program. In most cases, we found that the security software was the culprit for the Outlook Not Opening problem. If you are able to solve the problem, then you should uninstall the antivirus software and reinstall the authenticated one. You can connect with the experts to know the best antivirus program.
My Outlook Keeps Crashing Still, What To Do? Call Outlook Email Support
After following these 7 fixes your Outlook should be up and running. However, if still, your Outlook is closing unexpectedly, then you may connect with the experts by contacting Email Online Support. Our prompt services are available 24/7 to assist you.